Welcome to Rooted Bud Sales! We’re delighted you’re here to explore nature’s treasures. Below you’ll find answers to our most common questions about our rare fruit trees, berry plants, and our service.

About Our Products

What makes your fruit trees and berry plants special?
We specialize in rare and unique cultivars that you won’t typically find at local nurseries. From espalier trees to unusual berries like goumi and aronia, we curate plants that make your edible landscape extraordinary. Each plant is carefully selected by our horticulture experts for quality and vitality.
Are your plants organic?
While we use sustainable growing practices, not all of our plants are certified organic. We focus on healthy, vigorous plants that will thrive in your garden. Specific growing methods are noted in each plant’s description.
How mature are the plants when shipped?
Most of our fruit trees ship as young, well-rooted plants (typically 1-3 years old), while berry plants are generally 1-year-old rooted cuttings or established plants. This ensures they travel well and adapt quickly to their new home.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer discounts for bulk orders?
Yes! For orders of 10+ plants, please contact us at [email protected] for special pricing. We love helping customers establish larger edible landscapes!

Shipping & Delivery

Where do you ship?
We ship worldwide except to Asia and certain remote locations due to agricultural restrictions. International customers may be responsible for customs fees in their country.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days with tracking
– Free Economy Shipping: For orders over $50 via EMS, arrives in 15-25 days
How are plants packaged for shipping?
Each plant is carefully packaged by our horticulture team with appropriate moisture retention and protection. Bare-root plants are packed in moist material, while potted plants are secured to prevent soil spillage. We monitor weather conditions to time shipments optimally.
What should I do when my plants arrive?
Plant within 48 hours for best results. If you can’t plant immediately, keep roots moist and store in a cool, shaded area. Each shipment includes detailed planting instructions for your specific varieties.

Returns & Guarantee

What if my plant arrives damaged?
We stand behind every plant! If there’s an issue, contact us within 15 days at [email protected] with photos. We’ll replace the plant or issue a refund—your satisfaction is our priority.
Do you offer a plant health guarantee?
While we guarantee plants arrive healthy, their long-term success depends on proper planting and care. We provide detailed guidance and are happy to offer advice if you encounter challenges with your new plants.
Can I exchange a plant for a different variety?
Exchanges are possible within 15 days if the plant is unplanted and in original condition. Contact us immediately to arrange an exchange—additional shipping fees may apply.

Still Have Questions?

Our gardening experts are happy to help! Contact us at [email protected] or write to:
Rooted Bud Sales
5430 Brookdale Avenue
Oakland, CA 94619
USA

Happy growing from our garden to yours!

The Rooted Bud Sales Team