Term and Conditions

1.1 Website Access

Our website is designed for gardening enthusiasts and home growers seeking high-quality rare fruit trees and berry plants. You may use our site for personal, non-commercial purposes in accordance with these terms.

1.2 Intellectual Property

All content on this website, including text, images, logos, and plant descriptions, is the property of Rooted Bud Sales and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our plant images or descriptions for commercial purposes
• Reverse engineer or attempt to extract any website code or content

2.1 Plant Descriptions

We take great care in providing accurate descriptions of our:

• Fruit trees (including apples, apricots, cherries, figs, and ginkgo)
• Berry plants (including blackberries, blueberries, goji berries, and grapes)
• Specialty plants (including espalier trees and aronia)

While we strive for accuracy, slight variations in plant appearance may occur due to natural growth patterns and seasonal changes.

2.2 Plant Health Guarantee

We guarantee our plants will arrive in healthy, viable condition. Due to the living nature of our products:

• Some leaf drop or minor stress during shipping is normal and doesn’t indicate poor health
• Plants may enter dormancy during certain seasons, which is a natural process
• Final plant size and growth rates depend on local growing conditions

3.1 Order Process

When you place an order:

• You’ll receive an order confirmation email with details of your purchase
• We process orders within 1-2 business days
• Orders are subject to availability – we’ll notify you if any items are backordered

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We don’t store your complete payment information on our servers.

3.3 Pricing and Taxes

All prices are in USD and don’t include:

• Customs duties or import taxes (responsibility of the customer)
• Local sales taxes where applicable

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (orders over $50 via EMS): 15-25 business days after shipment

4.2 Shipping Restrictions

We currently ship worldwide except to:

• Certain Asian countries (specific restrictions available upon request)
• Remote regions with limited carrier access

4.3 Delivery Responsibilities

Once plants leave our nursery:

• You’re responsible for providing accurate shipping information
• We’re not liable for delays caused by customs, weather, or carrier issues
• You should inspect plants immediately upon arrival

5.1 Our Guarantee

We guarantee your satisfaction with our plants. You may request a return within 15 days of delivery if:

• Plants arrive damaged or diseased (photos required)
• Incorrect variety was shipped (compared to your order confirmation)
• Items are unplanted and in original packaging

5.2 Return Restrictions

Due to the perishable nature of plants, we cannot accept returns of:

• Healthy plants that have been planted
• Live plants removed from original packaging
• Planted trees or bushes
• Clearance or seasonal special items

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number
2. Include photos of damaged plants (if applicable)
3. Wait for our approval (within 2 business days)
4. Ship items back using our provided label (for our errors)
5. Receive your replacement or refund after processing

5.4 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Please allow additional time for your financial institution to process.

6.1 Plant Care

After delivery, you’re responsible for:

• Proper planting and care according to our guidelines
• Understanding your local growing conditions and climate
• Protecting plants from extreme weather after planting

6.2 Legal Compliance

You agree to:

• Comply with all local laws regarding plant importation
• Obtain any required permits for plant species in your area
• Use plants only for legal purposes

Rooted Bud Sales shall not be liable for:

• Plant performance after delivery (dependent on local conditions)
• Shipping delays beyond our control
• Incorrect plant selection by the customer
• Consequential damages from plant growth or failure

Our maximum liability is limited to the purchase price of the affected plants.

8.1 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by the laws of California, USA. Any disputes shall be resolved in Oakland, California.

8.3 Contact Information

For questions about these terms, contact us at:

Rooted Bud Sales
5430 Brookdale Avenue
Oakland, US 94619
Email: [email protected]

Thank you for choosing Rooted Bud Sales. We’re committed to helping your garden thrive!